Help

FAQ

  1. Browse for your perfect item.
    Browse online for your perfect dress. Once decided, submit the hire form required. Please provide any notes to your order in the section provided.

  2. Confirm your order.
    We confirm your date(s) required, shipment details and finalise payment, and the dress is yours!

  3. Return.
    Depending on what options you have chosen through your hire form, either place your dress in the prepaid ($15) return satchel on the agreed return date period or return it back to our store. We also take care of the dry cleaning – it’s that easy!

Here at Dresses For Hire, we are all about convenience. Especially for those women who prefer to try on the dress before making the commitment. Our studio is located in South-West Sydney and offer in-store appointments which allow customers to try on dresses before renting.

Please contact us on 0420311715 for availability, we operate via appointments only. 

The User may cancel the order up to five (5) days prior to commencing the hiring period (TUESDAY of that week) (subject to cancellation fees in the following circumstances). No refund or credit voucher applies for cancellations made within this period. Money will be forfeited.                  

Cancellations that are made sixty (60) days or more prior to commencement of the proposed hiring period will receive a refund, minus a 30% admin processing fee.                                             

Cancellations that are made less than sixty (60) days prior to commencement of the proposed hiring period will receive a credit voucher for the full hiring fee which can be used on the website or in store, within one (1) year, 12 Months of issue, starting from the booking date. Vouchers under no condition will be extended or reissued, a voucher is a one-time use.                                                   

Government Restrictions that cancel the Users Hire request will adhere to our cancellation policy above.

Dresses For Hire does not accept cancellation by the User after the hire has been dispatched.

Currently we stock size 6-14. We are constantly working on expanding our collection to be able to offer a variety of options for everyone.

At the commencement and conclusion of all hires our dresses are professionally cleaned by a third party company offsite. Our dresses undergo a three step hygiene, sanitising and PREC cleaning to ensure high heat temperatures kill all germs and bacteria’s from hire to hire.

We take care of dry cleaning free of charge upon return of the garments so that all you need to do is wear the dress and feel amazing !

At the commencement and conclusion of all hires our dresses are professionally cleaned by a third party company offsite. Our dresses undergo a three step hygiene, sanitising and PREC cleaning to ensure high heat temperatures kill all germs and bacteria’s from hire to hire.

For an additional $10 we offer a “back up style” when you would like additional choices for your order. Back up styles are only offered for Online hires in which the dresses have not been tried on. The purpose of this is not so that you can borrow multiple dresses for multiple occasions, but so that you can have two options to choose from for that one occasion. Dress must be of equal or less value to the hired dress. An order is considered satisfied if any of the dresses (the original or any back ups) is worn. No returns will be accepted in any of these circumstances. In the event that we determine, in our sole discretion, that you have worn more than one of the products, we will charge the hiring fee of each product worn to your debit/credit card.

If you require a back up option, please browse for it first before completing the hire form online for your original choice. Back up dress must be of equal or less value to the hired dress. (Back up options exclude Balmain, Lia Stublla, Albina Dyla, Fendi, Gucci). Once you have made a decision, you can request the back up option by letting us know the exact dress and size you require in the ‘extra notes’ section during the completion of your hire form.

Generally your hire will commence from Tuesday/Wednesday/Thursday till the following Tuesday. We ask that all items be returned latest by 12pm Tuesday. You may request to hire the item for another week for an additional $50 which will be added to your hire fee. You may request this through the ‘extra notes’ section when applying for the hire.

After 12pm Tuesday, you will incur a late fee calculated at the rate of 25% of the hiring fee for every day you are late to return (up to a maximum of 200% of the retail value can be charged). We will use the payment method you have provided to charge any late fees.

Email for further questions or enquiries